At TVPH, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our return and refund policy.

Returns:

You have 7 from the date of purchase to return an item for a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

You must provide proof of purchase, such as a receipt or order confirmation, when returning an item.

Customized Items are Not Returnable if any problem happens to your product like feting issues , broken ,damaged item received we will provide you a new package shipping cost will be free for 1st time

you need to show order receipt damage defective item photo or video as proof then it will be provide to you after verify your all details

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to the original method of payment within [2 business days]. Please note that shipping costs are non-refundable.

Depending on your payment method and bank processing times, it may take additional time for the refund to appear in your account.

Exchanges:

We do not facilitate exchanges for orders where the customer has ordered the wrong item

If you need to exchange an item for the same or a different product, please contact us to arrange the exchange. Additional shipping charges may apply for exchanges.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for our records.

Non-Returnable Items:

Certain items are not eligible for return or refund, including:

Items that have been used or are not in their original condition.

Items that are customized or personalized.

Customized Items are Not Returnable if any problem happens to your product like feting issues , broken ,damaged item received we will provide you a new package shipping cost will be free for 1st time

you need to show order receipt damage defective item photo or video as proof then it will be provide to you after verify your all details

Clearance or sale items (unless they are defective or damaged).

Return Shipping:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to a mistake on our part.

Contact Us:

If you have any questions about our return and refund policy, or if you need assistance with a return, please contact us at [9635378446].